Stonemuffin.com

Customer Service

 


 

General Website Usage

Ordering
All customers are required to register an account before you can place an order with us. When browsing our products, click on "Add to Cart" and the specified product will be put into your shopping cart.
Payment, Pricing & Promotions
We accept all major credit cards: American Express, Discover, Mastercard, and Visa. The pricing you see in your shopping cart is the amount you will be charged for the product. If a given promotion is running at that time, the discounted price will be reflected in the cart. If you do not complete the order before the promotion expires, the prices in your cart will go back to the original price or will reflect any other promotions that may be running during that time.
Viewing Orders
In order to view the status of your orders you must be logged in. When you log in to your account you will be brought to the Account Dashboard. Select My Orders from the menu on the right.
Updating Account Information
You can update your account information with the most up-to-date information by visiting your Account Dashboard. Select Account Information from the menu on the right to update your Name, Email, or password. Select Address Book from the menu on the right to update your addresses on file.

Shipping & Delivery

General Shipping Information
We ship entirely via United Parcel Service (UPS). Due to restrictions placed by UPS, we cannot ship to PO boxes. Under normal circumstances, most orders ship out within 24-48 hours. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible. Delays can be as long as two weeks. Most orders are shipped within 24-48 hours. Do not count the day the order was shipped. UPS does not deliver on weekends. If an order was shipped on Friday, the earliest that order can arrive is Monday. For estimated transit times based on your area click here.
Secure and Discrete Packaging
We ship all orders using plain brown boxes or plain padded mailers without any logos and we label the packages with you in mind; no indication of this website is marked on the packaging at all.
International Orders
At the moment, we do not ship outside of the US. This is something we are looking forward to providing and will have available as soon as our resources allow us.
Order Status
In order to view the status of your orders you must be logged in. When you log in to your account you will be brought to the Account Dashboard. Select My Orders from the menu on the right.
Returns & Exchanges
If you find that your merchandise is defective, we require that you submit a detailed description of the nature and extent of the defect(s). Return or exchange of the merchandise is prohibited if the defect was caused by mis-use or if the merchandise has been used in any manner. You can return or exchange any non-used or defective merchandise within 30 days of the shipping date, provided that you email your order number and detailed reasons for return to support@stonemuffin.com. All return requests are subject to approval and may entail return of the merchandise before any refunds are given at the discretion of Stonemuffin. Return costs are to be paid by the customer and may be refunded at the discretion of Stonemuffin.

Terms of Use

  • By entering the website Stonemuffin.com ("Website") you explicitly agree to the following terms and conditions ("Terms of Use"). You agree that use of the Website is at your sole risk.
  • The Website is provided on an "as is" and "as available" basis. Stonemuffin makes no representations or endorsement about the suitability, timeliness or accuracy of the Website. Stonemuffin disclaims all warranties, either express or implied, including, but not limited to, warranties of condition, quality, merchantability, fitness for a particular purpose and non-infringement.
  • You undertake not to use the Website or its services for illegal purposes or contrary to these Terms of Use.
  • You may not use the Website in any manner that could damage, disable or impair the Website or its services.
  • You shall comply with all applicable national and international laws, statutes and regulations regarding your use of the Website and its services.
  • In no event shall Stonemuffin, its subsidiaries, affiliates, directors, agents or any other party involved in creating, producing, or delivering of the Website and/or its services, be liable for any damages whatsoever, including, but not limited to, any direct and indirect damages, arising out of or relating to the use, inability to use, unauthorized use, non-performance of the Website.
  • You acknowledge that the Website contains information, data, software, photographs, graphics, videos, images, sounds and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights. It is prohibited to copy, modify, display, transmit, publish, transfer, sell or in any other way make available the Content (or any part thereof) without Stonemuffin's prior written consent.
  • You may print or download to a local hard disk extracts of the Content for your personal, non-commercial use only. Stonemuffin is not responsible and accepts no liability for the Content inserted in the Website by third parties or any of their offers, services or products.
  • Occasionally, the Website may make available a link to a third party's website. These linked websites are not under Stonemuffin's control and Stonemuffin is not responsible for any content, advertising, products or other materials on or available from any linked website or any link contained in a linked website, or any changes or updates to such sites.
  • Stonemuffin respects your personal privacy. Any personal information you transmit to the Website by electronic mail or otherwise will be used by Stonemuffin in accordance with its Privacy Policy.
  • You will not be entitled to any damages and/or refunds during service outages that are caused by Stonemuffin's maintenance on the servers or the technology that underlies the Services, failures of our service providers, computer viruses and any other cause beyond Stonemuffin's reasonable control.
  • Stonemuffin reserves the right to modify these Terms of Use at any time. Such modifications shall be effective immediately upon posting of the modified Terms of Use.
  • If any provision of these Terms of Use is determined to be invalid or un-enforceable, then such invalidity or un-enforceability shall not have any effect on any other provision of these Terms of Use, all of which shall remain in full force and effect.
  • These Terms of Use are governed by the laws of the United States of America. The district court in the United States of America has the exclusive jurisdiction regarding any and all disputes relating to these Terms of Use.

Terms of Service

These General Terms of Service ("Terms of Service") are applicable to any use of the website Stonemuffin.com ("Website"), to any services available on the Website and to any and all offers, orders and agreements connected therewith ("Services").

The Terms of Service shall be applicable in addition to the Terms of Use, available on the Website. In case of any inconsistency between the Terms of Service and the Terms of Use, the Terms of Service shall prevail.

Article 1 - General
You acknowledge and guarantee that by using the Services you have reached the age of 18 years. You undertake to duly comply with all instructions stated on the Website by, among other things, providing true, accurate, current and complete information about yourself. You undertake to update information about yourself within ten (10) days of any changes.
Article 2 - No unlawful or prohibited use
You undertake not to use the Services for illegal purposes or contrary to these Terms of Service and the Terms of Use or any, if such is the case, other applicable terms.
Article 3 - Restriction/termination
Stonemuffin reserves the right, in its sole discretion, to terminate your access to all or any part of the Services at any time for any reason whatsoever without prior notice or liability. Cause for such termination shall include, but not be limited to, (a) breaches or violations of the Terms of Service and/or Terms of Use, (b) requests by law enforcement, (c) unexpected technical or security issues or problems, and (d) extended periods of inactivity.
Article 4 - Account
You will receive a password and account designation upon completing the registration process on the Website. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Stonemuffin of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Stonemuffin cannot and will not be liable for any loss or damage arising from your failure to comply with this article. You hereby agree to indemnify and hold harmless Stonemuffin against any and all claims, which might be incurred as a consequence of any use or abuse by any unauthorized person of your password or account.
Article 5 - Offers/ Agreement
All offers made by Stonemuffin are without commitment until you have received the acknowledgement of acceptance from Stonemuffin, by which the agreement is concluded. You are aware of the technical steps leading to the conclusion of the agreement, whether the agreement shall be archived and is accessible, and the languages in which the agreement can be drawn up. Stonemuffin is not obliged to supply information to you with respect to the above prior to the conclusion of the agreement.
Article 6 - Delivery and shipping info
For information about shipping costs and time of delivery, please also visit the Shipping & Delivery section. In any event the time of delivery has a maximum of thirty days. In case Stonemuffin is not able to deliver the product(s) within thirty days, Stonemuffin shall inform you immediately in writing (e-mail, fax or letter) in which case you are entitled to terminate the agreement by notifying such in writing (e-mail, fax or letter) to Stonemuffin. Stonemuffin shall refund any monies paid to you within thirty days, without incurring any other or further liability.
Article 7 - Risk during Transportation
During the transportation of the product(s) Stonemuffin will carry the risk of damage, theft or loss. When the product(s) are delivered, the risk passes to you. If an order is seized or withheld by customs authorities (article 12), article 7 is no longer valid.
Article 8 - Cooling-off period
After receiving the products, you are entitled to terminate the agreement within seven days provided that the products are still factory sealed. You have to inform Stonemuffin via e-mail and have to return the products immediately. You bare the risk during this transportation. In the event payments have already been made, Stonemuffin shall, after receiving the products concerned, refund the money of this agreement to you within thirty days. Your postage costs for returning the products will not be refunded.
Article 9 - Warranty
Complaints with respect to the delivered products will only be handled if returned to Stonemuffin within 30 days of delivery of the products, with a detailed description of the nature and extent of the concerning defect. After this period has expired, the delivered products are deemed to have been satisfactory and the delivery has been unconditionally accepted. If Stonemuffin is of the opinion that a complaint is justified, it is obliged only to deliver replacement products as soon as possible without you being entitled to compensation for any damages. Stonemuffin will pay the costs of return consignments, repair and/or replacement. The warranty referred to in this article will not be applicable in the event that the defect has been fully or partially caused by any incorrect, improper, careless or incompetent use and/or if you have made any modifications to the products.
Article 10 - Liability
Stonemuffin’s liability is limited to the warranty stated in article 9. In any event the liability of Stonemuffin resulting from the delivery of defective products will be limited to direct damages up to the amount of the price stipulated for the products concerned. Liability for indirect damages is excluded unless the damages are due to Stonemuffin’s willful intent or gross negligence. Without prejudice to article 10 section 1, Stonemuffin will not be liable in the event that the defect has been fully or partially caused by any incorrect, improper, careless or incompetent use and/or if you have made any modification to the product(s). You hereby agree to indemnify and hold harmless Stonemuffin, its subsidiaries, affiliates, directors, agents or any other party involved in creating, producing, or delivering of the Website or the Services against any and all claims of third parties due to or arising out of your use of the Services and/or your violation of the Terms of Service.
Article 11 - Evidence
The administration of Stonemuffin counts as, unless the contrary is proven, conclusive evidence of the orders which are given by you, your payments to Stonemuffin and the Services. You acknowledge that electronic communication can be used in evidence.
Article 12 - Customs
Stonemuffin does not guarantee that customs does not confiscate the products ordered by you. If such is the case Stonemuffin will not refund any payments to you, and a reshipment of your order will not be possible. You are solely responsible for knowing the import restrictions on any of the products that you order and that may apply in your country of delivery.
Article 13 - Payment
For information about accepted payment methods, please also visit the Payment, Pricing & Promotions section. In the event of non-payment for whatever reason, you will automatically be in default and will owe the legal interest on the total amount invoiced from the date due and all expenses of the collection of payments incurred by Stonemuffin.
Article 14 - Miscellaneous
Stonemuffin reserves the right to modify these Terms of Service at any time. Such modifications shall be effective immediately upon posting of the modified Terms of Service. These Terms constitute the entire agreement of the parties and supersede any and all prior and contemporaneous agreements of the parties relating to the subject matter. If any provision of these Terms is determined to be invalid or unenforceable, then such invalidity or un-enforceability shall not have any effect on any other provision of these Terms, all of which shall remain in full force and effect. The laws of the United States of America govern these Terms. The district court in the United States of America has the exclusive jurisdiction regarding any and all disputes relating to these Terms.
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